Ring Groups: Make sure every call gets to the right people—fast
Posted By : Eric Almeida June 2, 2025 Ring Groups: Make sure every call gets to the right people—fast Ring Groups let you direct incoming calls to multiple phones at once—so your team can answer faster and more efficiently. You can group phones by department (like Sales, Support, or Billing) and choose how the calls […]
Music on Hold: Keep Callers Engaged While They Wait
Posted By : Eric Almeida June 2, 2025 Music on Hold: Keep Callers Engaged While They Wait Music on Hold is a VoIP feature that plays music, promotions, or custom messages to callers while they’re on hold. It’s a chance to inform, entertain, and reduce perceived wait time. How Music on Hold Works You upload […]
IVR Menus: Route Calls Automatically With a Virtual Receptionist
Posted By : Eric Almeida June 2, 2025 IVR Menus: Route Calls Automatically With a Virtual Receptionist An Interactive Voice Response (IVR) system—also called an Auto Attendant or Phone Tree—answers incoming calls and routes them based on caller selections. How IVR Menus Work Callers hear a recorded menu like, “Press 1 for Sales, 2 for […]
Virtual Fax: Modern Faxing Without the Machine
Posted By : Eric Almeida June 2, 2025 Virtual Fax: Modern Faxing Without the Machine Virtual Fax is a digital faxing solution that lets users send and receive faxes via email, web portal, or mobile app—no physical fax machine required. How Virtual Fax Works To send a fax: Upload a file, enter a fax number, […]
Conference Center: Host Group Calls Like a Pro
Posted By : Eric Almeida June 2, 2025 Conference Center: Host Group Calls Like a Pro The Conference Center is a feature that lets multiple participants join a single call, like a virtual meeting room. It includes moderator controls, recording options, and entry PINs for security. How Does Conference Center Work? Participants dial into a […]
Call Recording: Capture Conversations for Clarity and Compliance
Posted By : Daniel Harold June 2, 2025 Call Recording: Capture Conversations for Clarity and Compliance Call Recording is a VoIP feature that enables businesses to record phone conversations for playback, training, documentation, or compliance. It’s like having a replay button for your most important calls. How Does Call Recording Work? Your phone system can be set to automatically or […]
Caller ID – Knowing Who’s Calling
Posted By : Daniel Harold May 29, 2025 Caller ID – Knowing Who’s Calling Our Caller ID feature is designed to give businesses greater control, efficiency, and professionalism in every phone interaction. With Caller ID, you instantly see who’s calling before you answer, displaying the caller’s name and number right on your device. This allows […]
Number Porting – Keep Your Phone Number
Posted By : Eric Almeida May 23, 2025 Number Porting – Keep Your Phone Number Are you worried that your number will change when you upgrade to ClearConverse? Well don’t be!! We know here that keeping your business phone number is crucial when switching to a new communications provider, and we at ClearConverse make this […]
Call Flows: Automate How Calls Are Handled
Posted By : Daniel Harold May 21, 2025 Call Flows: Automate How Calls Are Handled Call Flows let you define how incoming calls are routed based on specific criteria, such as time of day. Also called day/night mode or time conditions, this feature ensures calls are handled differently during business hours vs. after hours. How […]
Call Detail Records (CDR): Your Call Data, Visualized
Posted By : Daniel Harold May 21, 2025 Call Detail Records (CDR): Your Call Data, Visualized Call Detail Records (CDR) are logs generated by your VoIP system that capture detailed data about every call. This includes the date, time, duration, source and destination numbers, call status, and more. How CDRs Work? Each time a call […]